LEGAL
EFFECTIVE DATE: AUGUST 4, 2026 · LAST UPDATED: AUGUST 4, 2026
This document is provided as a working draft for the MEDICALSYSTEMS.app website. Have qualified legal counsel review it, and set the governing-law jurisdiction, before publishing.
These Terms and Conditions (“Terms”) govern access to and use of the MEDICALSYSTEMS.app website and platform (the “Service”) provided by MEDICALSYSTEMS.app (“we,” “us,” or “our”). By accessing the website, requesting a demo, or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization, and “Customer” refers to it. Where a signed subscription agreement or order form exists between us and Customer, that agreement controls over these Terms to the extent of any conflict.
The Service is an AI-powered practice management platform for private practices and medical centers: scheduling across five booking channels, queue and front-desk management, clinical records, prescribing, lab workflows, billing and cash management, doctor payouts, notifications, reporting, a patient portal, and AI-assisted fax referral intake. Features described on the website as “roadmap” are not part of the Service until released.
Customer is responsible for provisioning users, assigning roles and permissions, and maintaining the accuracy of its data. Users must keep credentials confidential and use the multi-factor authentication controls the Service provides where Customer requires them. Customer is responsible for the acts and omissions of its users. We may suspend access that presents a security risk to the Service or other customers, and will notify Customer promptly when we do.
The Service is practice management software. It does not provide medical advice, diagnosis, or treatment, and it is not a substitute for professional clinical judgment. Healthcare providers remain solely responsible for all clinical decisions. AI-extracted referral data is provided as evidence for validation workflows and is never a clinical determination.
Where Customer is a covered entity or business associate under HIPAA, the parties will execute a Business Associate Agreement on eligible plans before PHI is processed, and we support the vendor BAA chain for the deployment's infrastructure. HIPAA does not offer certification; the Service provides technical safeguards designed to support Customer's compliance program, and Customer remains responsible for its own administrative and physical safeguards, policies, and training. Equivalent data-processing terms apply for PDPA, DPDP, and GDPR jurisdictions.
Customer owns its data, including patient records, and grants us only the rights needed to operate the Service. We do not sell Customer data and do not use patient records to train AI models. Customer can export its data, and patients can export theirs from the portal. The Service's application role holds no database DELETE privilege; records are retired with a preserved audit history rather than erased, subject to applicable law.
You will not: use the Service to violate law or the rights of others; attempt to access another tenant's data; probe, disable, or circumvent security or audit controls, including access logging and break-glass workflows; misrepresent identity or fabricate records; resell or provide the Service to third parties except as agreed; or use the Service to send unlawful communications. We may investigate violations; relevant actions are recorded in the audit trail by design.
Fees, plan tiers, and billing periods are set out in the applicable order form. Unless stated otherwise there, fees are payable in advance, are exclusive of taxes, and are non-refundable except where required by law or expressly stated. We will give at least 30 days' notice before a renewal price increase takes effect.
We operate the Service on edge infrastructure designed for resilience, and we publish only measured claims. Any uptime commitments and support response targets are those stated in the applicable order form or service-level addendum; we do not promise availability figures we have not measured. We may perform maintenance with reasonable notice where practicable.
We own the Service, including software, design, and documentation. Customer receives a limited, non-exclusive, non-transferable right to use the Service during the subscription term. Feedback may be used to improve the Service without obligation. Third-party fax providers (including Documo, Phaxio, Sinch, and Updox) are independent services; their names and marks belong to their owners, and their terms apply to Customer's accounts with them.
Each party will protect the other's confidential information with at least the care it uses for its own, and use it only to perform under these Terms. This obligation survives termination for five years, and indefinitely for patient records and trade secrets.
Except as expressly stated in these Terms or an order form, the Service is provided “as is” and “as available,” and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. No system can be guaranteed completely secure, and we do not claim otherwise.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenues. Each party's total liability under these Terms is capped at the fees paid or payable by Customer in the 12 months before the event giving rise to the claim. These caps do not apply to Customer's payment obligations, either party's confidentiality breaches, or liability that cannot be limited by law.
These Terms apply while Customer uses the Service. Either party may terminate for material breach not cured within 30 days of notice. On termination, Customer's access ends and we will make Customer data available for export for at least 30 days, after which data is retired according to the retention rules described in the Privacy Policy and applicable law, including clinical-record retention of at least 10 years where required.
These Terms are governed by the laws of [Jurisdiction to be set by counsel], without regard to conflict-of-law rules, and disputes will be resolved in the courts of that jurisdiction unless an order form says otherwise. We may update these Terms; material changes will be notified to account owners at least 30 days before they take effect, and continued use after that date constitutes acceptance.
MEDICALSYSTEMS.app · sales@medicalsystems.app · medicalsystems.app